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GENERAL TERMS AND CONDITIONS OF E-SHOP

GENERAL TERMS AND CONDITIONS OF E-SHOP

www.leds4economy.com

Dear visitors, please read these Terms and Conditions carefully before using this website and before completing an order. If you use this website, you are deemed to accept and agree to the published Terms and Conditions.

Entry into force: 01.12.2013

Last updated: March 15, 2021

 


SUBJECT

 


Art. 1 (1) These General Terms and Conditions govern the relationship between users of electronic websites and services located on the domain www.leds4economy.com, its subdomains and our Facebook page (hereinafter referred to as "Site", "Website", " Website ”,“ E-shop ”,“ Merchant ”,“ Seller ”,“ Leds4Economy ”,“ Shop ”“ We ”) and are applied in our relations with individual customers (referred to as“ You ”,“ Buyer ”, "Customer", "User") who have access to the website or our social media page administered by us.

(2) For professional buyers (traders) using the services and products offered on the Site, the General Terms and Conditions apply to a limited extent. For this category of customers, these General Terms and Conditions may not provide for or limit those rights provided for individual users who place orders for personal non-professional use. The provisions which explicitly state that they are relevant to consumers do not apply to professional clients.

(3) In cases where a consumer or customer trader has placed an order through the site, it is assumed that there is a contract concluded with the e-shop for distance selling, in which these General Terms and Conditions apply. By placing orders through the site, you agree that the information in connection with the contract may be sent by email.

(4) These General Terms and Conditions apply when ordering from the Site, as well as when ordering goods or services from a user / customer to the trader, made by phone, e-mail or social networks.

Art. 2 You agree to abide by all the provisions of these Terms and Conditions when using the Site.

 


SELLER DATA

 


Art. 3 Ange-El EOOD, UIC 202798595, VAT № BG 202798595, with registered office and address of management: Sofia. zh.k. Obelya 2, bl. 244, ap. 21, address for correspondence: Sofia, 86 Lomsko Shosse Blvd., contact phone: 024232353, e-mail: office@leds4economy.com, administers and manages the site www.leds4economy.com - an online store offering the conclusion of distance sales contract under these General Terms and Conditions. Everywhere in these General Terms and Conditions under "Site", "Website", "Website", "E-shop", "Merchant", "Seller", "Leds4Economy", "We" you should understand the e-shop Leds4Economy, managed and administered by Ange-El EOOD.

Art. 4 You can contact Leds4Economy as follows:

 


(1) by phone: 024232353;

(2) via email: office@leds4economy.com

(3) by letter to the address: Sofia, 86 Lomsko Shosse Blvd .;

(4) through the contact form on the Site;

 

III. DEFINITIONS

 


Art. 5 (1) "Visitor" is any adult natural person who uses the Site in any way, including by viewing or registering on it.

(2) "User" is an adult natural person who purchases a product or service through an order on the Site for non-professional purposes. "Client Merchant" or "Client Professional" is any legal entity or other legal entity that uses the Site in any way, including by viewing, registering on it and either purchasing a product or service by ordering on the Site for professional purposes. .

(3) "Customer" is any natural or legal person who has placed an order for goods or services on the Site, regardless of whether he is a user, trader or professional.

(3) "Trader", "Seller" is "Angel-El" EOOD.

(4) "Account", "Account" is a section of the Site, formed by email address, password and personal data of a user or customer merchant, which allows them to use the services of the Site, in cases where an account is required for their use. and or review their orders.

(5) "Manufacturer" is a natural or legal person who by occupation produces the goods offered in the e-shop and or whose name / company, production or other distinguishing mark is indicated on the goods, its packaging or commercial documentation.

(6) "Website", "E-Shop", "Merchant", "Seller", "Leds4Economy", "Shop", "Website" means a website located at the following web address: www.leds4economy.com, and any page on social networks or the Internet that is in any way related to Leds4Economy.

(7) "Goods", "Products" are all items in the store, representing movables, which are individualized with a detailed description and / or color image, have a specified price and or manufacturer.

(8) “Services” are all services in the store, which do not represent goods and are individualized and have a price.

(9) “Contract”, “Distance Contract”, “Order”, “Request” covers all cases where a contract is concluded between Leds4Economy and a customer by one or more of the following methods: i) mail order; (ii) order via the Internet (website, e-mail, social networks, platform); (iii) order by telephone or fax.

(10) “Suspended distance contract” means a distance contract concluded between a Customer and Leds4Economy provided that it is performed under the agreed conditions only if the seller is able to do so. The seller is considered to be able to perform the contract in the cumulative presence of the following circumstances: (i) has the goods in stock (when ordering goods); (ii) may perform the contract within the time limits and under the conditions agreed. The suspensive condition is considered fulfilled, and the contract becomes binding on the parties from the moment when the seller personally or through a third party has confirmed to the buyer the possibility to deliver the goods or services under the agreed conditions. It is considered that the suspensive condition has not occurred and the contract is not binding on the parties in case the seller notifies the buyer of the impossibility of performance, as well as in the absence of notification within 7 working days of the order that the seller can perform the contract.

 


IV. GENERAL PROVISIONS

 


Art. 6 (1) The access to the Site for the purpose of order registration or account registration is allowed for any person who visits the site. Registration as a user on the Site is at the request of the visitor.

(2) The general conditions of Leds4Economy are mandatory for all customers of the Site. Any use of the Site means that you have carefully read the General Terms and Conditions and have agreed to abide by them unconditionally.

(3) If any of the provisions of these General Terms of Use of the Site prove to be invalid or inapplicable, regardless of the reason for this, this does not entail the invalidity or inapplicability of the other provisions.

(4) The site reserves the right at its discretion to restrict the access of any customer to the execution of an order and / or to any of the possible payment methods, if it considers that this would be to the detriment of the seller in any way. . In this situation, the client has the right to contact the "Customer Relations" department of the Site through the contact form or the coordinates specified in Section II of these General Terms and Conditions to be informed about the reasons that led to the application of the specified -up measures. The site is not responsible for any damages that the customer has suffered or may suffer as a result of this decision, when it is justified and justified.

(5) The Client in certain cases has the right to publish opinions about goods and / or services, as well as to contact the Site at the addresses indicated in the "Contacts" section. Posts or messages that contain obscene words or inappropriate vocabulary will be removed from the Site or ignored.

(6) The Site may publish advertising or promotional information about the goods and / or services and / or about the promotions offered by it on the Site for a certain period of time, specified in the specific campaign.

(7) The characteristics or prices of the products and services described on the Site may be changed at any time. For technical reasons, they may contain errors for which Leds4Economy apologizes in advance to its customers and notifies that it is not responsible for errors.

Art. 7 (1) The General Terms and Conditions may be changed unilaterally by Leds4Economy at any time by updating them on the website and in compliance with the provisions of the Consumer Protection Act (CPA).

(2) The updated General Terms and Conditions shall enter into force immediately after their publication on the Site for all future clients and users, as well as for contracts concluded before clients with legal entities.

(3) The amendments to the General Terms and Conditions do not affect distance contracts concluded before the update with natural persons, unless Leds4Economy has provided otherwise in compliance with the current legislation and Art. 8 of these General Terms and Conditions.

Art. 8 (1) In case Leds4Economy wishes to bind the amended General Terms and Conditions and users with contracts (orders) valid and uninterrupted as of the day of the update of the conditions, the trader will notify the users by e-mail within 7 days of the amendment.

(2) In case the consumer does not agree with the changes in the general conditions, the latter within 1 month from the notification by written notification to Leds4Economy may withdraw from the contract without stating a reason and without paying compensation or penalty, or to continue to implement it under the general conditions in force before the amendment.

(3) If it fails to do so within the specified period, the updated General Terms and Conditions shall enter into force with respect to the consumer after the expiration of 1 month from the notification.

(5) The updated general conditions shall be binding for the traders from the day of their update or from the date indicated in the notification for amendment.

Art. 9 Leds4Economy makes every effort to maintain the accuracy of the information presented on the Site. However, given the possible technical errors or omissions in this information, Leds4Economy clarifies that the images of the products are illustrative and indicative, respectively the delivered products may differ from the images.

 


Art. 10 (1) All goods, including those in promotion / discount, are sold and delivered until the quantities are exhausted, even if this is not explicitly stated on the Site.

(2) Some announcements and offers are bound by a minimum or maximum quantity that can be purchased by one customer. If applicable, this is described in detail in the individual proposal.

 

Art. 11 The site may contain links, internet links to other sites. Leds4Economy is not responsible for the privacy policies and conditions of use of websites that it does not administer, as well as for other information contained therein.

 


Art. 12 All images posted on the Site are for the sole purpose of giving some idea of ​​the type of product / service offered, not to present it accurately. Accordingly, some of the images of the goods or services on the site (static / dynamic images / multimedia presentations, etc.) may not correspond to the appearance of the product or create a false impression of the service offered. The seller will not be liable for such discrepancies unless they are material.

 

 


SIGNING A CONTRACT

 


Making an order through the Site

Art. 13 (1) The Client declares his desire to order / purchase goods / services through the Site by placing an order electronically, as this is possible with or without a profile registered on the Site. There is no obstacle to place an order by phone or e-mail, in which case you will receive an e-mail at the e-mail address specified by you. After confirming the General Terms and Conditions, your order will be considered completed.

(2) The user has the right, if he has reached 18 years of age, to order all goods and services listed on the Site, unless they are available and only if according to the law the consumer is able to enter into binding contracts.

(3) When placing an order through the Site, the customer has the right to choose the type of goods or services, as well as their quantity according to the options offered on the Site. The system may require you to select other characteristics (eg color) if the selected products / services are in different variations.

(4) Once you have selected the products / services you want from the website, as well as their quantity, you should follow the ordering process, as you have the opportunity to proceed directly to finalizing the order or to continue shopping on the Site.

(5) Before completing the order you will be given the opportunity to choose the method of payment and terms of delivery, and in certain cases to enter a promo code guaranteeing a discount.

(6) You will be obliged to provide data without which it is not possible to fulfill the contract. Such data are usually names, delivery address (when ordering goods), telephone and e-mail address, and for customer traders - company name, UIC, VAT number, manager, as well as invoice data - if required, as certain cases you will be given the opportunity to register on the Site as a user.

(7) Before completing an order, the Customer should make sure that he orders from a specifically selected product (good or service) with certain characteristics of the category in which he is interested. Separate and clear categories of goods and services with reduced value are available on the site during promotional campaigns or due to a defect of the product or its packaging described in the ad, as well as when an unpacked or sampled product is offered. This is explicitly stated in the announcement on the Site. All other products offered are new, unused with the required quality.

(8) The customer undertakes and is responsible for all data provided to Leds4Economy in connection with the order to be true, complete and accurate as of the date of dispatch of the order.

(9) After you have made sure of the content and data of the order, the customer should click (click) on the button "Order", "Buy", "Continue" or other similar option. By sending the order, the customer allows Leds4Economy to contact him in any possible way, when necessary in connection with the order, its delivery or the contract. At this stage of the order, but before its completion, the Site indicates to the customer that there is an obligation to pay.

Order confirmation

Art. 14 (1) When ordering through the Site, by phone, email or through social networks, the Site sends a notification to the user by email or address, whereby the distance contract between you as a customer user and Leds4Economy is considered concluded under a suspensive condition within the meaning of Art. 5, para. 10 of these General Terms and Conditions. The notification shall also certify the successful registration of the order in the trader's system, which does not make sense to accept, confirm or undertake to fulfill it, unless otherwise stated in the notification. This notification also contains information under Art. 47 and Art. 48 of the Consumer Protection Act, respectively an extract from these General Terms and Conditions, as well as data about your order. When ordering from a merchant client, the site sends a confirmation if it deems it necessary.

(2) The notification for acceptance and undertaking of commitment for execution of the order shall be carried out by the seller with the notification under para. 1 or by courier, when the goods have already been delivered to him by the seller. In the latter case, the courier acts on behalf of Leds4Economy. At its discretion, the trader may notify the consumer and the trader customer by e-mail, SMS or call.

(3) Until the moment of notification under par. 2 The seller has the right not to deliver part or all of the goods or not to perform part or all of the services of the order for various objective reasons, including but not limited to the exhaustion of their stock. In this situation, the sole responsibility of the seller in case of non-performance is to return any pre-received price of the goods or services, without paying compensation for non-performance.

 


Entry into force of the contract

Art. 15 (1) The contract for purchase and sale at a distance between the seller and the consumer shall be considered concluded under a suspensive condition from the moment of receipt by the consumer of the notification under art. 14, para. 1 for an order registered with the seller. The contract is considered concluded from the moment of the order, in case the client is a trader or a professional has received a confirmation under art. 14, para. 1 of these terms and conditions by email. In the absence of such confirmation, the contract shall be considered concluded upon acceptance of the goods or services by the professional client, accompanied by the confirmation under Art. 14, para. 1.

(2) By virtue of the contract concluded between the parties, the seller shall be obliged upon fulfillment of the conditions, specified in art. 5, para. 10, to deliver personally or through third parties to the customer or to persons indicated by him the goods or services ordered by the seller within the terms and conditions of these General Terms and Conditions, and the buyer to pay the agreed price and accept the delivered goods or services.

(3) The contract binds the parties from the moment of notifying the customer by the seller that the goods or services can be delivered, and the notification is made by e-mail and / or by SMS or call to the customer that the goods are ready for shipment or the service can be provided.

(4) The contract of sale concluded between the client and the Seller shall consist of these General Terms and Conditions and any possible additional agreements between the seller and the client, present in the confirmation for concluded contract under Art. 14, para. 1.

 

VI. TRANSFER OF OWNERSHIP

 


Art. 16 (1) Upon sale of goods the ownership of the goods shall be transferred by Leds4Economy to the customer or to a third party or representative designated by him with the delivery of the goods to this person and after payment by him, if the value is not paid in advance.

(2) The delivery of the goods shall be certified by the signature of the client or of a person or representative indicated by him on the transport document or the receipt provided by the courier.

(3) The risk of loss or damage of the goods is on the customer as of the moment of delivery of the goods by the courier to the customer or third parties. If the courier is a person chosen by the customer, the risk is on the customer from the moment of delivery of the goods from Leds4Economy to the carrier. In all cases, if a transport defect is found, the customer is obliged to inform Leds4Economy within the terms and conditions of Art. 25 of these General Terms and Conditions.

 

VII. PAYMENT

 


Art. 17 (1) The prices of the goods and services announced on the Site are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation.

(2) The website contains a large number of goods and it is possible, despite our best efforts, that some of the characteristics of the goods, including the price, are incorrect. If we find an error in the price of the goods you have ordered, we will inform you as soon as possible. We will give you the opportunity to confirm your order at the correct price or cancel it.

(3) Leds4Economy is not obliged to sell goods or services at incorrectly determined prices on the website.

 


Art. 18 (1) The price, the method of payment and the term for payment are indicated in each order.

(2) Orders of products offered by the seller, worth over BGN 500, will not be able to be paid upon delivery, but should be paid in full or in advance by bank transfer or by bank card. Usually, if a prepayment is required, this is stated in the advertisement.

(3) The seller will issue to the customer an invoice for the ordered goods or services on the basis of the information provided by the customer. Where the latter has not indicated that he wishes an invoice, Leds4Economy or the courier shall provide only a fiscal receipt and / or a receipt for the sale made upon payment in cash in accordance with applicable law.

(4) In the case of payments via paypal or other similar payment systems or payments by bank or card (where such options are available), the seller is not responsible for any costs related to fees, commissions or other additional payments. , made by the client on the occasion of the transaction, as well as in the cases of currency exchange, applied by the bank that issued the card to the client in the cases where the currency is different from Bulgarian levs (BGN).

(5) The payment by card to the Site is accepted as an international payment by the banks in Bulgaria and according to their rules for work with cards and card payments in such type of transactions some banks charge additional fees. The costs associated with such payments are solely at the expense of the buyer. Therefore, Leds4Economy recommends that its customers consult their bank for any additional fees that may be charged to them for online payments or those through a bank for products and services sold by the Site.

 

Art. 19 The client is obliged to provide all the necessary information for the issuance of the invoice in accordance with the current Bulgarian legislation, in case such is required. He can do this when placing the order or later by sending a message to the seller.

(2) In order to properly compile the invoice for the respective order, the customer is obliged to continuously update the data in his account, if registered, or in his order. He is obliged to review the information specified in the respective order to make sure that it is complete, correct and accurate.

 

 

 

Art. 20 Orders from the site can be paid as follows:

 

(1) cash on delivery (for ordering goods) - in this case the value of the ordered goods and delivery (unless free of charge) should be paid by the customer, by a third party designated by him or his representative of the courier, performing the delivery, at the moment of receipt of the goods against a fiscal receipt provided by the latter; if such a method is chosen, an additional “cash on delivery” fee is charged; payments are also accepted in cash upon delivery by another carrier or the seller's own transport, in which case the customer receives a receipt for the payment;

(2) by bank transfer - in this case the value of the ordered goods and / or services and the delivery (unless it is free of charge) should be paid by the customer or by a third party selected by him to the seller's bank account, the payment being considers it completed only after it has been confirmed and the corresponding amount has been credited to the bank account of Leds4Economy;

(3) by debit or credit card (virtual POS terminal) - in this case the value of the ordered goods and / or services and delivery (unless free of charge) should be paid by the customer or by a third party selected by him through the system for payment of our partner, to which the client will be automatically redirected and where the latter should enter the data on his card, the payment is considered complete only after the system successfully registers the payment and the amounts are credited to the account of Leds4Economy; For payments other than bank transfer, the transaction is processed by payment institutions and Leds4Economy does not receive any data about your credit or debit cards. When paying with a bank card, the client must enter in the payment form full details of the bank card with which to make the payment - card number, validity period, CVC / CVV security code, personal secret password for 3D identification. By providing the necessary data, the customer or a third party payer identifies himself, confirms the amount of the payment and orders the card account to be debited with the amount of the payment and to be transferred to the account of Leds4Economy. The customer is not allowed to dispute a payment confirmed by entering a correct identification password (CVC / CVV security code, personal secret password for 3D identification or other password / identification code) or a payment confirmed by entering a 6-digit access code to the mobile application.

(4) through consumer credit - see the next art. 21 of these Terms;

(5) through Wallet (digital wallet) - in this case the value of the ordered goods and / or services and delivery (unless it is free or payable at a later time), should be paid by the customer or by a third party chosen by him through the digital wallet application that you have installed on your device. In this case, to be successful payment. the client should have pre-loaded his digital wallet with cash by card or bank transfer. When choosing a payment with Wallet on a desktop device (computer, laptop, tablet), a QR code is generated, which the customer must scan with a smartphone and can make a payment using the application they use. When paying from a smartphone, the customer will be transferred to payment through the used application or to the AppStore / Google Play to download such an application. When paying via Wallet, the customer only confirms the transaction with a PIN or biometric data. No card number, name, code or other data is entered. Wallet services used on the Site are offered by our partner - a licensed company and or its official representative / electronic money agent.

 

 

 

Art. 21 A customer who wishes to purchase goods from the seller on installment and in case this service is available on the Site for the specifically selected product / service, should apply to a financial institution for a loan specified in the Site. This service may not be available for certain products or for a limited time.

(2) The right to apply for a loan has only a client for whose specific online order is indicated on the Site the possibility of granting a loan.

(3) The application is made only online through the site Leds4Economy and only through a profile registered by the client on the Site or in the system of the lending institution, by clicking on the button "Buy on credit", then follow the procedure. The client should fill in a form with his personal data in the specified fields and accept the general conditions, and will be redirected to the website of the respective credit institution, where the Conditions for the provision of financial services at a distance apply.

(4) The conditions to which the client must meet in order to be granted a loan shall be determined unilaterally by the financial institution in accordance with its credit policy. The seller does not participate in any way in the crediting of the purchase, as well as in any of the relations related to the crediting, including, but not limited to, the determination of the conditions for applying for a loan, approval or refusal of credit, determination of the terms and conditions of the loan agreement, in case of non-performance - in the undertaking of the actions provided by law related to enforcement, etc. The seller is not a representative and does not carry out intermediary activities for the benefit of any commercial bank.

(5) In case the client is approved for the loan, the institution shall send the respective notification to the seller. The delivery of goods or services purchased on installment is made only after the seller has been duly notified by the financial institution that the applicant has been approved.

 


VIII. STOCK DELIVERY

 


Way of delivery

Art. 22 (1) Leds4Economy undertakes to deliver the ordered and purchased goods alone or through a courier company to an address specified by the customer or to an office of the courier company, depending on the customer's choice. Delivery is realized to the door of the building (ground floor). Some products on the site can be offered only with delivery to a courier office, but not to an address specified by the customer.

(2) In case the client is registered on the Site and has more than one address saved in his account, the delivery will be sent to the one indicated as the main one.

(2) Leds4Economy usually sends goods ordered by a customer through a courier company "Econt", "Speedy" or equivalent, and the customer in certain cases has the right during the order to choose which courier company to perform the delivery, as well as whether it will be until his office or next door to the address specified by the client.

(3) The payment of the delivery price, unless otherwise agreed, shall be made together with the payment of the price of the order, as the moment of payment may be different according to the method of payment chosen by the client according to art. 20 of these General Terms and Conditions.

(4) Leds4Economy will perform the delivery of the goods and the provision of the services only on the territory of Bulgaria. For deliveries to other countries in the European Union or to third countries, Leds4Economy offers its goods and services in other appropriate platforms with advertisements described in the appropriate language. In case a customer wants a specific product to be delivered to an address outside the territory of Bulgaria, he should contact Leds4Economy.

 


Shipping fee

 

Art. 23 (1) The price for delivery of goods ordered by Leds4Economy is calculated automatically before the customer completes his order. In certain cases, the delivery price is fixed, regardless of the number of items, and this is explicitly stated on the Site and / or in the specific announcement.

(2) The price of delivery depends on the selected supplier, the size and volume of the shipment, the delivery address, and the same, when within Bulgaria, varies from BGN 3.00 to BGN 50.00 for standard shipments weighing up to 10 kg. To accurately calculate the cost of delivery, review your order or use a calculator to calculate the delivery price of Econt or Speedy. Tip: Delivery to a courier office is more profitable than delivery to a specified address.

(3) Leds4Economy has the right to provide that the delivery price is not due by the customer in case of an order above a certain value. This circumstance will be indicated on the site and when placing an order.

(4) In certain cases the courier company charges additional fees for services such as delivery at a fixed time, delivery on a weekend, SMS notification of a received shipment, "cash on delivery" fee.

(5) Unless otherwise indicated in the announcement of the selected goods, the following conditions and delivery prices shall apply:

 

 

 

 

 

 

➢ Delivery to the customer's address - the shipment is sent within 1 working day from the processing of your order to the address specified by you with the courier company Speedy or Econt;

➢ Delivery to the courier's office - the shipment is sent within 1 working day from the processing of your order;

 

* Some special places (mostly whole and some cities) with a special mode of delivery from the country to the commercial companies ("according to the schedule"). You will be informed by us in the presence of such circumstances.

* In case of cancellation of an order within the 14-day period and in case of selected initial delivery to the customer's address, the customer must reimburse the courier costs for both the first delivery and the delivery for returning the product.

 

 

 

Delivery time

 

 

Art. 24 (1) Orders of goods from Leds4Economy are accepted 24 hours a day, including weekends and public holidays. The accepted orders are processed and sent by courier within 1-3 working days, unless we have agreed otherwise, as of the day on which you received a notification under Art. 14, para. 2 that we will fulfill the order, resp. from the date of the order or payment received (for orders paid by bank transfer). The delivery time is extended respectively by the number of weekends for orders on Friday, Saturday, Sunday and during public holidays. Please note that the standard delivery time does not apply to all goods offered. For goods for which there is a longer delivery time, this is noted in the announcement of the product itself.

(2) The maximum term of delivery of goods within the Republic of Bulgaria shall be 7 (seven) working days from the date of confirmation by the seller under Art. 14, para. 2, that the order will be fulfilled, unless we have agreed otherwise.

(3) The term for delivery of goods ordered under the terms of financing by credit or repayment is from 24 hours to 4 working days and starts from the moment when Leds4Economy receives the notification for approval of the loan applicant and receives the credit for the products. services amount.

(4) Leds4Economy reserves the right to unilaterally extend the delivery period by up to 7 working days without notifying the customer and to extend the terms by more than 7 working days with the prior consent of the latter.

(4) In all cases, a delay in the specified delivery times is possible, of which you will be notified in a timely manner by Leds4Economy.

(5) Leds4Economy shall not be liable for delay of delivery due to circumstances beyond Leds4Economy's control, such as delay by the courier performing the delivery, prohibition by a state body, extraordinary or force majeure circumstances, force majeure under Art. 306 of the Commercial Code.

(6) Leds4Economy has the right to unilaterally extend the delivery period or refuse delivery of goods or services in cases where the order is requested by payment by bank transfer, virtual POS / card and payment is not credited to the seller's account.

 


Inspection for delivery defects

Art. 25 (1) When delivering goods ordered by Leds4Economy, the customer is obliged to carefully inspect it in person or through a third person authorized by him, accepting the same.

(2) Upon ascertainment of external visible defects - possible damages, shocks and other damages, established upon delivery, the customer or the third party shall sign a report for damages in the presence of the courier, in which a protocol shall be described the established defects and immediately no later than 72 hours after delivery, notify Leds4Economy of the findings.

(3) When the delivered goods obviously do not correspond to the ones ordered by the Customer and this can be established during a simple inspection of the delivered goods, the customer has the right within 72 hours to request from Leds4Economy the delivered goods to be replaced with goods corresponding to the order.

(4) The notification may be made in any of the ways listed in Section II of these General Terms and Conditions or through the contact form on the website.

(5) Upon notification under the preceding paragraphs, Leds4Economy will replace the damaged / non-conforming goods within 3 / three / working days, except in cases where no goods of the same type are available, for which Leds4Economy will inform the customer in due time and will contract with the customer the terms of replacement.

 


Acceptance of the shipment

Art. 26 (1) Upon acceptance of the delivery by the customer or a third party without remarks, all and any subsequent claims for external visible defects of the received goods appear unfounded and as such should not be satisfied. In case no damage report is prepared and signed in the presence of the courier upon receipt of the goods and / or the customer does not immediately notify within 72 hours of delivery Leds4Economy to the phone number / email / address specified in the Site, the customer loses its right to bringing the identified external visible defects in accordance with the sales contract.

(2) The above does not release Leds4Economy from its obligation to offer goods and services in accordance with the contract of sale and to provide the customer consumer (individual) with the rights arising from the legal guarantee described in Section X of these General Terms and Conditions.

(3) In case of refusal to accept the delivery, the consumer shall owe all costs for the made delivery, which include the price of courier services and packaging.

 


Art. 27 Upon delivery of the goods (except in the case of delivery of goods on installment), the customer or a third party accepting the delivery to the address specified by the customer is obliged to sign the accompanying documents. A third party is considered to be any person who has not completed the order, but accepts the goods upon delivery to the delivery address specified by the Customer.

Art. 28 Leds4Economy ensures the proper packaging of the goods and the sending of the accompanying documents. If for any reason the shipment does not contain the necessary document or component for the ordered product, then please contact us and we will do our best to provide it as soon as possible.

 


Non-acceptance of the order and reasonable refusal

Art. 28a In case the customer or a person designated by him is not found within the delivery period at the address indicated by him and / or access to the delivery address is not provided, Leds4Economy will accept this as an unjustified withdrawal from the order and is released from his obligation to deliver the ordered goods, and the customer loses the opportunity to deliver the goods ordered by him.

(2) Leds4Economy reserves the right to send to the electronic or physical address indicated by the customer a notification for an unsolicited shipment, as well as to claim the costs for delivery and return of the goods / goods. Leds4Economy and the customer agree that the notification, when sent electronically, will be considered in writing and received from the day of its sending by Leds4Economy, without the need for the notification to be signed with an electronic signature.

(3) In the above cases the customer may confirm his desire to receive the goods after the expiration of the delivery period, in which he was not found at the address, but shall bear all delivery costs. In this case, a new delivery period starts to run from the moment of confirmation. Leds4Economy is released from the obligation to deliver in case the ordered goods are no longer available.

(4) In the cases under art. al. 2, the customer owes Leds4Economy payment of the amount for delivery and return of the goods within 7 days of receipt of the notification, unless otherwise specified in the notification.

 


RIGHT OF REFUSAL AND REPLACEMENT OF PRODUCT

 

Term of right of withdrawal and right of replacement

Art. 29 (1) Within 14 days from the conclusion of the contract (order), when a service has been ordered, respectively within 14 days from receipt of the goods - when ordering goods, the consumer has the right to withdraw from the order of the goods / service from The site, without stating a reason or motive for this and without owing penalties or other compensations to Leds4Economy, in addition to the cost of its return, but also for the initial shipment of the goods, when sending at the request of the user not to the courier's office. In case the product or its packaging is damaged more than usual for its testing, Leds4Economy has the right under Art. 35 to deduct an appropriate amount for the reduced value of the goods from the amount subject to refund, which may not exceed the value of the goods.

(2) When the consumer exercises his right to withdraw from the distance contract or from the off-premises contract, each additional contract shall be terminated automatically, without the consumer owing any costs, compensations and / or penalties, except for the costs provided in Art. 29, para. 1, in conjunction with Art. 35 of these General Terms and Conditions. This consequence does not apply to Art. 28 of the Consumer Credit Act.

(3) The right of withdrawal does not apply, respectively Leds4Economy has the right not to respect the exercised withdrawal from an order in case: i) the term for exercising the right of withdrawal has expired; ii) the consumer has not returned the goods to the seller within the term under Art. 33; (iii) the consumer has not returned the goods in full, together with the components and accessories; (iv) there is insufficient data to consider that the product was purchased from Leds4Economy (no invoice, receipt, etc.); (v) the right of withdrawal is exercised for a service which, at the consumer's request, has started immediately after the order and the consumer has agreed to waive his right of withdrawal; vi) the cases described in Art. 30 of these General Terms and Conditions; (vii) the refusal clearly constitutes an abuse of rights by the consumer - for example, the returned goods have obviously been used more than necessary for testing or the consumer has damaged the goods; (viii) the consumer has returned the product with a cash-on-delivery request - in which case Leds4Economy has the right to refuse to accept the returned product and pay the cash-on-delivery, and the consumer must resend the goods to Leds4Economy without cash on delivery; ix) the buyer is not a consumer;

(4) The term for refusal of an order, when it contains many goods, delivered on different days, is 14 days, as of the date, on which the consumer or a third person, indicated by him, enters into possession (received) the last goods from the order;

(5) The term for withdrawal from an order, which consists of multiple lots or parts, shall be 14 days, as of the date on which the consumer or a third party, indicated by him, enters into possession of the last lot or part;

(6) The term for refusal of a subscription order, with which goods are regularly delivered for a certain period (for example, a subscription for receiving a product every month)

Art. 30 The consumer has no right to withdraw from the contract or to request replacement of a product with another, in the following cases:

(1) in the provision of services where the service is fully provided and its performance has begun with the explicit prior consent of the consumer and confirmation by him that he knows that he will lose his right of withdrawal after the contract is performed in full by the seller ;

(2) in the case of supply of goods or services, the price of which depends on the fluctuations of the financial market, which cannot be controlled by sellers, which may occur during the term for exercising the right of withdrawal;

(3) upon delivery of goods, made to order of the consumer or according to his individual requirements;

(4) in case of delivery of goods, which due to their nature may deteriorate their quality or have a short shelf life;

(5) on delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection (eg spectacles, lenses);

(6) in the case of the supply of goods which, after being delivered and by their nature, have mixed with other goods from which they cannot be separated, as well as in the case of goods already fitted by the consumer, Leds4Economy or other persons and cannot be separated from other things;

(7) upon delivery of sealed sound or video recordings or sealed computer software, which are printed after delivery, as well as those on which the user has made configuration settings and other changes to the software of the goods;

(8) in the case of the provision of digital content which is not supplied on a tangible medium, where performance has begun with the express consent of the consumer, who has confirmed that he knows that he will thereby lose his right of withdrawal;

(9) in case of delivery of goods, which are not mass-produced, are not kept in stock, but are made individually and especially for the consumer;

(10) upon delivery of goods that have been processed by the consumer;

(11) in the case of a returned product which is visibly used by the consumer or damaged;

(12) for orders not made online (remotely);

 

 

 

 

Art. 31 (1) Within 14 days from the receipt of the goods the consumer shall have the right to replace a product, in case the delivered goods do not correspond to the expected by the consumer considering the normal purpose of the product.

(2) In case of exercising the right to replacement and the existence of prerequisites for its respect, Leds4Economy undertakes to replace the product with another within 14 (fourteen) days from the date on which the consumer has returned the respective product to Leds4Economy. In case the seller does not have the requested product and it is not available, he offers the consumer another product, and with the consent of the latter the exchange takes place with this other product, and in case of price difference between the two products the parties agree on the surcharge. reimbursement of the selling price that formed the difference. In the absence of consent, Leds4Economy shall reimburse the consumer for the amount paid for the goods within the time limits and under the conditions set out in the preceding paragraphs of this provision.

 


Notification of refusal

Art. 32 (1) The notification by the consumer that he withdraws from the contract or that he wishes to replace the received product with another of the same type (for customer users), shall take place within the term under art. 29, in any of the following ways:

by calling the telephone numbers to contact Leds4Economy;
by email to the e-mail address of the Seller in free text;
by letter with acknowledgment of receipt to the address of Leds4Economy in free text;
by completing and sending to Leds4Economy a Standard Withdrawal Form in the form available below;

(2) The user may, but is not obliged to use the Standard form for refusal or replacement according to a sample, as follows:

 

To Ange-El EOOD, with registered office and address of management: Sofia. zh.k. Obelya 2, bl. 244, ap. 21, e-mail: office@leds4economy.com

 


Order return address:

Sofia, 86 Lomsko Shosse Blvd.

 


STANDARD WITHDRAWAL EXERCISE FORM

 

I hereby inform you that I am withdrawing from the contract concluded by me for the purchase of the following goods / services:

Article: ……………………………………… / product type / article number /

Size: ................................................ ............ / if applicable /

The goods were ordered on ………………… ........ / indicate the date of the order /

The goods were received on ………………… ....... / indicate the date of delivery /

The product was ordered by ……………………… / three usernames /

city ​​/ with ………………………………………… ... / user address /

E-mail and contact phone: .............................

I would like you to refund the amount I paid for the goods and their delivery by bank transfer / otherwise, with the following data:

IBAN: ………………………………………… ..........
At the bank: ………………………………………… ...
Holder: ………………………………………… ........
Something else: ................................................ ...........................

 

 

 

……………………………. ……………………………. .... / Date /

.................................................. ........................ / User's signature /

Sign only if you are submitting this paper form.

Return of goods

Art. 33 (1) In case of refusal to order a product from Leds4Economy, as well as in case of a request for replacement, the consumer shall, within 14 days from the notification that he refuses the order or wishes to replace a product, return the product in its entirety and in good condition. , in which the goods were at the time of receipt, together with the invoice and / or receipt issued by Leds4Economy, issued by the seller or courier who delivered the goods to the above address.

(2) When returning the product, the consumer should indicate to the postal operator or courier company that he wants the service "Inspection of goods", as our department checks the condition of the goods before accepting them back and refunding the consumer.

(3) The return of the goods shall be at the expense of the consumer. If the consumer has not paid for the return delivery, Leds4Economy deducts the delivery costs from the price to be refunded and returns the difference to the consumer.

(4) Returned shipments in case of “cash on delivery” requested by the consumer will not be accepted until their re-sending without “cash on delivery”. Leds4Economy needs technological time to check the contents and condition of the returned shipment.

Refund of amount paid

Art. 34 (1) Upon exercising the right of withdrawal and the existence of prerequisites for its respect, Leds4Economy is obliged to refund the price paid under the contract concluded at a distance from which the consumer has withdrawn, within 14 days of notification of refusal, and when the goods are returned by the consumer or courier - within the date on which the latter returned the product or from the date of providing indisputable proof of the return of the product by the consumer, which occurs earlier in both cases. In case of exercised right to refuse services, the term for return of the amounts paid by the user is 14 / fourteen / days from the date of notification of Leds4Economy about the refusal. The refund of sums shall be made after deduction of sums by the order of art. 35, if applicable.

(2) The amount subject to reimbursement under para. 1 shall include the price paid by the consumer for the goods or the service without the price for courier services for return of the goods, as well as for the initial delivery, if it has been realized to the address of the consumer.

(3) The amount will be reimbursed as follows, without incurring any additional costs for the consumer, unless the bank or the payment institution serving him does not charge any fees:

Payments made by bank transfer, debit or credit card - to a bank account provided by the user or by refunding the amount to the account from which the payment was made.
Payments made by cash on delivery or otherwise - to a bank account additionally provided by the consumer or by cash on delivery - at the choice of the consumer;
Payments on consumer loans - after termination of the consumer loan agreement and recalculation of loan installments - most often to the bank account from which the amounts for loan installments were received or in another way determined by the bank that granted the loan.

 


Payments on orders from users are refunded with the same means of payment used by the user in the initial transaction, unless the user has expressly agreed to use another means of payment and without incurring costs for the user.

 


Withholding amounts

Art. 35 Leds4Economy has the right to deduct from the value under Art. 34, para. 1 before its restoration respectively:

(1) an amount for the reduced value of the product, including its packaging, if after return it is found that the product or packaging is wasted and or damaged, which is not due to its ordinary testing;

(2) an amount for the part of the service performed up to the moment of the refusal, if the consumer has stated that he wishes the performance of the service to start immediately; if the customer is a trader or a professional, this clause applies without the need for explicit consent to start the service and only if Leds4Economy gives him the opportunity to refuse;

(3) the proportionate amount of what was actually provided to the consumer until he notified Leds4Economy of the refusal if the consumer had stated that he wished to start the service immediately; if the customer is a trader or a professional, this clause applies without the need for explicit consent to start the service and only if Leds4Economy gives him the option to refuse;

(4) the cost of returning the goods back to Leds4Economy;

(5) the costs for the initial dispatch of the goods, when the dispatch at the consumer's request is made to an address and not to an office of the courier company; if the customer is a professional, he always owes payment for the initial shipment of the product, in case Leds4Economy gives him the opportunity to refuse;

Art. 36 In cases where the performance of a service has started within 14 days of the order with the prior consent of the user and upon receipt of the last transfer (deposit) and subsequent exercise of his right of withdrawal, Leds4Economy has the right to deduct from the deposit amount, equivalent to what has been done so far. In the absence of a deposit, Leds4Economy retains the ability to claim payment from the user. If the customer is a trader or a professional, this clause applies without the need for prior consent and only if Leds4Economy gives him the opportunity to refuse;

 

Extract from the Consumer Protection Act

Art. 37 An excerpt from the regulation of the right of withdrawal can be found HERE.

 

Other cases of refusal (cancellation)

Art. 38 (1) Each of the parties has the right to refuse to fulfill (to cancel) the made order or its obligations under it, for which it should notify the other party in an appropriate way.

(2) If the cancellation of an order is before the confirmation of the possibility for execution in the sense of art. 14, para. 2, Leds4Economy / the user is not responsible and does not owe compensation and penalties to the other party.

(3) Leds4Economy may unilaterally cancel an order if the customer has requested a product or service from the Site, noting that the order is intended for a third party (eg a gift), whose data he has indicated for the purposes of delivery. Cancellation in this case may be made in case Leds4Economy suspects that the shipment has a threatening, reprehensible, mocking or other purpose contrary to good morals and ethics.

 


Art. 39 The cancellation of an order does not entail any liability or subsequent obligation of either party to the other in connection with it and accordingly neither of them has the right to seek compensation from the other for its cancellation in the following cases:

(1) non-acceptance by the issuing bank of the client of the transaction upon online payment;

(2) carrying out the money transaction that does not lead to the receipt of funds on the seller's account for online payments;

(3) non-fulfillment or cancellation of an order by the seller before there is a confirmation for the same within the meaning of Art. 14, para. 2 of these General Terms and Conditions;

 


Art. 40. In the cases under art. 39 the order is canceled automatically.

 


X.WARRANTY. RIGHT TO COMPLAINT

 

Non-compliance of the goods with the contract. Legal guarantee

Art. 41 (1) Leds4Economy offers all consumer goods on the Site with a legal guarantee for compliance of the goods with the contract in accordance with applicable law. A product complies with the contract when it has the usual quality, functionality and purpose for this type of product.

(2) Any non-conformity of the goods with the contract of sale, which occurs within 6 months after delivery of the goods, shall be deemed to have existed upon delivery, unless the seller proves that the non-conformity is due to other reasons for which Leds4Economy does not respond. For discrepancies that occur after the 6-month period, the user must prove that the cause of the defect is the responsibility of Leds4Economy.

Deadline for filing a complaint

Art. 42 The complaint of a good / service may be filed by the order of art. 44 by the user within the following terms:

(1) up to 24 months from the delivery of the goods, but not later than two months from the establishment of the non-compliance with the agreed, unless the non-compliance is obvious, in which case the terms specified in para 1 shall apply. 2 of this provision;

(2) within 72 hours of acceptance of the goods, where the non-conformity is external, visible and obvious and could have been established at a certain inspection during or immediately after delivery;

(3) within 24 months from the delivery of the service, but not later than 14 days from the establishment of the non-compliance with the agreed;

(4) The time limit shall run for the time necessary to reach an agreement between Leds4Economy and the consumer to resolve the dispute.

(5) The warranty period shall begin to run from the date of receipt of the goods.

 


Art. 43 There is no non-compliance of the goods with the contract of sale in the following cases:

(1) the deviation / discrepancy is not significant;

(2) the consumer had special requirements for the product which he did not indicate in writing to Leds4Economy before the order and the product did not meet these expectations of the consumer;

(3) the non-conformity is due to the nature of the goods and their normal wear and tear over time;

(4) the non-conformity is caused by improper operation / installation / storage / use of the product;

(5) the consumer at the conclusion of the contract (order) knew or could not not know about the discrepancy - for example at the time of the order the consumer is informed by us that the product has certain discrepancies with the usual (eg product of category on the site with revalued goods, defective goods, unpacked goods, when the Site clearly states that the goods are reduced due to a defect or a specific circumstance);

(6) the non-conformity is visible and obvious and concerns the appearance of the goods (eg scratches, tears on the packaging or part of the contents of the product) and could be found in a simple inspection of the goods upon receipt (delivery) and yet the consumer has not signed a protocol for damages to the courier and or has not notified Leds4Economy within the time limits under Art. 26, para. 1 of these General Terms and Conditions;

(7) the non-conformity has occurred after the expiry date indicated on the packaging of the goods;

Complaint

Art. 44 (1) The consumer has the right within the terms, indicated in art. 42, to file a complaint to Leds4Economy for any non-compliance of the goods with the agreed / ordered /, when after delivery, discrepancies of the goods with the sales contract are found, regardless of whether the manufacturer, importer or seller has provided a commercial guarantee for the goods.

(2) The bringing of the goods in compliance with the contract of sale by Leds4Economy is free of charge for the consumer. The customer-consumer does not owe costs for shipment of goods or for materials and labor related to its repair, and does not suffer significant inconveniences. The professional customer owes shipping costs for the goods if he delivers it by courier and only if Leds4Economy has provided him with a guarantee of conformity of the goods.

(3) When filing a complaint, the consumer shall indicate the subject of the complaint, his preferred way of satisfying the complaint, preferred way of contact;

(4) The filing of a complaint shall not be an obstacle for filing a claim.

(5) When submitting a complaint, the consumer must also enclose the documents on which the claim is based, namely: i) a receipt or invoice; (ii) protocols, acts or other documents establishing the non-conformity of the goods or services with the agreed - if any; (iii) other documents establishing the claim on the grounds and amount.

(6) The complaint shall be submitted to Leds4Economy in one of the following ways at the choice of the consumer:

by calling the telephone numbers to contact Leds4Economy;
on the spot at the address: Sofia, 86 Lomsko Shosse Blvd .;
by e-mail to the e-mail address of Leds4Economy in free text;
by letter with acknowledgment of receipt to the address of Leds4Economy in free text;
by filling in and sending to Leds4Economy a Standard Complaint Form as follows:

 


To Ange-El EOOD, with registered office and address of management: town of Sofia. zh.k. Obelya 2, bl. 244, ap. 21, e-mail: office@leds4economy.com

 


Return address:

Sofia, 86 Lomsko Shosse Blvd.

 

 

STANDARD FORM FOR EXERCISING THE RIGHT TO

COMPLAINT

 

I hereby inform you that I have found a discrepancy between the product (s) / service (s) and the agreement.

Article: ……………………………………… / product type / article number /

Size: ................................................ ............. / if applicable /

The goods were ordered on ………………… ........ / indicate the date of the order /

The goods were received on ………………… ....... / indicate the date of delivery /

The product was ordered by ……………………… / three usernames /

city ​​/ with ………………………………………… ... / user address /

E-mail and contact phone: .............................

Has the product been used? - Yes / No .................. / enclose the correct one /

Is the product installed? - Yes / No ................... / enclose the correct one /

Subject of the complaint:

……………………………………………………………………………………………………………………&hel